FAQs

We are currently contracting with Aetna, Cigna, Optum United Healthcare and Tricare. For those without health insurance, we have a cash pay.

We accept private/cash pay for those without health insurance. We accept credit card and cash payments, including payments through your Health Savings Account (HSA).

For new patients, please complete the New Patient Inquiry form. Our dedicated staff will confirm your appointment within 1 to 2 business days.

Existing patients can access our secure patient portal or reach out to us by phone or email to schedule appointments.

We strive to answer all incoming calls during office hours. If we do not answer, please leave a message including your name, a brief message, and your phone number. We will try to respond within 24 working business hours.

In the case of emergencies or life-threatening situations, whether during or outside our regular business hours, please call 911 or proceed to the nearest emergency department. Please refrain from waiting for a response from our office to ensure timely and appropriate care.

Resiliency Behavioral Health Services offers comprehensive psychiatry services, using a HIPAA-compliant telemedicine platform, allowing you to engage in sessions conveniently from your home. Before your scheduled appointment, you'll receive a link for your video call via text and/or email. Simply log in, and wait for your provider to begin your session.

We understand unplanned events may impact your scheduled appointment; however, we ask that you provide us with at least 24-hour notice of appointment cancelation or rescheduling to avoid a $75 late cancellation/No show fee.

Medications are typically addressed and prescribed during scheduled office visits. Your provider will assess your current health status, evaluate the effectiveness of your medications, and make any necessary adjustments. In situations where you must cancel a scheduled appointment for a valid reason, as a one-time courtesy, our provider may offer a bridge refill to cover your medication needs until your rescheduled visit. To promote optimal care and continuity, we encourage you to schedule your follow-up appointments before running out of your medications. Ensuring continuous and safe access to your medications is a priority, and we appreciate your proactive approach in managing your health.